1. Purpose of Collecting Consumer Personal Information
The data collected on our website includes: full name, email address, and phone number of the Consumer. This is essential information that allows us to contact the Consumer for sales advice or related matters to ensure the Consumer’s rights are protected.
The collection of Consumer information is not for personal gain; it is only used to improve our company’s services to the Consumer and to promptly address the Consumer’s needs.
2. Scope of Information Use
Information provided by the Consumer is used for the following purposes:
• Contacting the Consumer for product consultation, meetings, order confirmation, delivery information, order details, and complaints.
• Sending marketing and promotional emails about products, related knowledge, meeting information, order confirmation, delivery information, order details, and complaints from the Consumer.
• When requested by judicial authorities, including the Procuratorate, courts, and police investigation agencies, in relation to any illegal activities committed by the Consumer.
3. Information Retention Period
Consumer’s personal data is securely stored on our system. Only when a Consumer is no longer a potential user or no longer uses our services will management request the deletion of the Consumer’s information.
4. Individuals or organizations that may have access to that information
The information collected from Consumers will be used by the management and relevant departments within the company.
Competent authorities may also use it upon request in relation to illegal activities involving Consumers.
5. Address of the entity collecting and managing information, including contact information so that Consumers can inquire about the collection and processing of their personal information:
• Deli Vietnam
• Address: 147 Hoang Quoc Viet Street, Nghia Do Ward, Hanoi City, Vietnam
• Hotline: 18001217
6. Methods and tools for Consumers to access and modify their personal data on the e-commerce system of the data collecting entity
Consumers have the right to modify or delete their personal information by contacting us directly via our hotline. Upon receiving these feedbacks, we will verify the information, and if the member’s feedback is accurate, depending on the severity, we will take timely action within 24 hours.
7. Mechanism for Receiving and Resolving Consumer Complaints Regarding the Misuse or Unauthorized Use of Personal Information
When consumers discover that their personal information has been misused or used outside the stated scope, they should file a complaint to the hotline. Upon receiving these complaints, we will verify the information. If the complaint is found to be true, depending on the severity, we will take appropriate action within 24 hours.
8. Commitment to Protecting Consumers’ Personal Information
Consultings are committed to absolute confidentiality of Consumers’ personal information in accordance with our personal information protection policy. The collection and use of Consumer information will only be carried out with the consent of the Consumer, except in cases where the law stipulates otherwise.
We will not use, transfer, provide, or disclose Consumers’ personal information to any third party without the Consumer’s permission and consent.
In the event that the server storing consumer personal data is attacked by hackers, resulting in data loss, we will be responsible for promptly notifying the relevant authorities for investigation and handling, and informing the affected consumers.
The management requires individuals to provide complete and relevant personal information such as: Full name, email, phone number, etc., and to be responsible for the legal validity of this information. The management will not be responsible for or resolve any complaints related to the rights of the Consumer if it is found that all personal information provided by the Consumer during initial registration is inaccurate.
